A big thank you to all Mentors to First Time Attendees at the ICCA Congress 2009, Florence, Italy!   Every year a select group of individuals within ICCA membership goes the extra mile by assisting newcomers to the ICCA Congress.   On behalf of all First Time Attendees at the ICCA Congress in Florence we would like to thank those individuals, who volunteered to be Mentors to first timers by sharing their experience and knowledge. Without their commitment and willingness to assist at the ICCA Congress the First Time Attendee Programme this would not be possible.   The ICCA Mentor Programme at the Congress has managed to demonstrate the true spirit of ICCA – the spirit of exchanging, sharing, assisting and friendship!   A big thank you goes also to Jon Bradshaw, Business Development Director for IMEX and Human Behavioural Consultant of Equinox, UK, who inspired all present at the Saturday afternoon session to get in the right set of mind and make the most out of their first ICCA Congress!   Thank you all! Mentors to First Time Atendees Ms. Sarah Markey Hamm ICMS Pty Ltd Australia   Ms. Joyce DiMascio Tourism Australia Australia   Ms. Verena Jandak     Vienna Convention Bureau Austria   Ms. Ulrike von Arnold     Vienna Convention Bureau Austria   Mr. Ivo Franschitz     dm&c /destination management & consulting gesmbh Austria     Mr. Jens Bungardt, CMP Palais des Congres de Montreal Canada     Ms. Marie France Polidori Palais des Congres de Montreal Canada   Ms. Alice Au     Tourism Toronto Canada   Ms. Dawn Baldwin Halifax World Trade and Convention Centre  Canada      Mr. Richard Yore     Vancouver Convention Bureau Canada     Ms. Sabina Linke NuernbergMesse/ CCN CongressCenter Nuernberg Germany   Ms. Rajani Nair Deb Hyderabad International Convention Centre – CCCPL India     Mr. Lalit Chadha SITA-Kuoni Destination Management India      Ms. Alejandra Ceniceros Centro Banamex Mexico     Ms. Marie-Thérèse Marcusse Rotterdam Marketing The Netherlands   Ms. Charlotte Kamermans     The Hague Convention Bureau The Netherlands     Mr. Herry van Reenen Parthen The Netherlands   Mr. Per Wessel     Norges Varemesse - Norway Convention Centre Norway     Ms. Elisabeth Bugge Norway Convention Bureau Norway     Ms. Anne Wallin-Rødven VisitOSLO - Oslo Visitors and Convention Bureau Norway     Mr. Paul D’Arcy Qatar International Convention Centre Qatar   Mrs. Sue Hocking     Qatar International Convention Centre Qatar     Mr. Dirk Elzinga Cape Town International Convention Centre South Africa     Mr. Doné Louw Nelson Mandela Bay Tourism South Africa   Mrs. Nonnie Kubeka     Gauteng Tourism Authority South Africa   Mr. Juan Jose Garcia     Viajes Iberia Congresos Spain   Mr. André Vietor     Viajes Iberia Congresos Spain     Ms. Saiwaree Tungasmita Thailand Convention & Exhibition Bureau Thailand   Mrs. Elif Balci Fisunoglu     Istanbul Convention & Visitors Bureau Turkey    Ms. Natasha Zwarts     Dubai Convention Bureau U.A.E.   Ms. Sian Thomas   The Address Hotels and Resorts U.A.E.   Ms. Ellen Colingsworth     AECC - Aberdeen Exhibition & Conference Centre United Kingdom      Ms. Kerrin Macphie Arena and Convention Centre Liverpool United Kingdom     Ms. Debbie Matthews Brighton Centre United Kingdom   Mr. James Rees     Excel London United Kingdom   Ms. Molly Doheny     Glasgow City Marketing Bureau United Kingdom   Ms. Carolyn Dow     The Dow Consultancy United Kingdom      Mr. Michel Couturier   Marketing Challenges International Inc. U.S.A.