ME105: Badly Behaved - But Highly Qualified, Executive-Level - Hosted Buyers: - - 49th ICCA Congress

49th ICCA Congress - Hyderabad, India 2010

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Venue

Monday 25 October

11.00-12.30    ME105: Badly Behaved - But Highly Qualified, Executive-Level - Hosted Buyers:

Session Leader(s)

Niki Clarke, Director of Research, International Conference Research, Inc., USA

Sandra Chipchase, CEO, Melbourne Convention + Visitors Bureau, Australia

Session / Function: Education Session

How to Deal With This Difficult-to-Handle Dilemma

Format: Scenario Demonstrations

Audience: Delegates responsible for planning and managing site inspections, fam trips, groups of hosted buyers to trade shows, or other group activity with prospective clients.

Description: We’ve all been there: a perfectly planned hosted buyer programme that is ruined by the unprofessional behaviour of one or more of the participants, quite often the most qualified buyer(s)! This serious - but FUN - session works its way through all of the worst situations that can arise, offering solutions for dealing with them if they occur, and - better yet - showing you how to avoid them in the first place!

Related Documents / Downloads:

    LEGALITIES OF CHARGING A HOSTED BUYER’S CREDIT CARD

    Presentation - Niki Clarke and Sandra Chipchase

    Summary of Key Learning Points

For More Information:

Contact: Jill Frazer

Phone: +31 20 398 1912

Email Contact

Programme Overview Home

GHIAL is a joint venture company promoted by the GMR Group in partnership with Government of India, Government of Andhra Pradesh and Malaysia Airports Holdings Berhad. The Company was incorporated to design, finance, build, operate and maintain the world class Greenfield airport at Hyderabad called the Rajiv Gandhi International Airport (RGIA). The Airport at Hyderabad based on a Public Private Partnership Model was commissioned in a record time of 31 months and commenced operations in March 2

IMEX is the Worldwide Exhibition for Incentive Travel, Meetings and Events. It is unique in attracting both a major international gathering of Hosted Buyers (who travel and stay free as guests of the organisers) together with a large representation of decisions makers from the influential German market. IMEX attracts over 3,500 Hosted Buyers from 50 world markets plus more than 3,000 German buyers representing the 3rd largest outbound market for meetings and incentive travel.
Working in partnership with ICCA, the innovative Association Day and Evening – the day prior to IMEX – attracts 250 Association Buyers to a special programme of educational and networking sessions. All ICCA members exhibiting at IMEX are entitled to attend this function giving them one of the best opportunities in the year to meet association buyers face-to-face. ICCA also organises its mid-year sector and chapter meetings at IMEX, plus a host of seminars, workshops and receptions during the exhibition.

Accor, a major global group and the European leader in hotels, as well as the global leader in services to corporate clients and public institutions, operates in nearly 100 countries with 150,000 employees. It offers to its clients over 40 years of expertise in 2 core businesses:

- Hotels, representing 4,000 hotels and nearly 500,000 rooms in 90 countries
- Services, with 32 million people in 40 countries benefiting from products in employee & constituent benefits, rewards & incentives, expense management

Bedouk provides the leading search tools in the Meeting & Conference Industry. It is dedicated to connect international conference, congress and meeting buyers with suppliers (Conference Centres, Hotels, CVBs, PCOs etc.) through : The Bedouk Worldwide Meeting Planners' Guide; Bedouk.com (over 10000 references in more than 100 countries); Bedouk Exhibition MC&IT and the Bedouk Venue Finder Service.

CAT Publications is an organisation dedicated to the international events industry-publishing two magazines,a directory,a website,and two awards ceremonies.Meetings& Incentive Travel is the UK market leader, Association Meetings International uniquely caters for the international associations and conventions market,the Worldwide Convention Venues Directory provides data on the leading international centres and the CAT Web site(www.meetpie.com)is the busiest in the international events industry.

Certain Software (formerly Amlink Technologies, the maker of eventsPro™) delivers comprehensive event management solutions to meeting professionals and event organisers worldwide.
Certain’s solutions have been used for world events such as the Olympic Games, United Nations World Summit and Rugby World Cup series, as well as hundreds of thousands of meetings globally.
Certain’s award winning family of software applications offers a flexible, feature-rich set of over 25 event management modules which include marketing, communications, attendee management, accommodation, travel, speakers, exhibitions, budgeting and reporting, and more.

The Dubai Convention Bureau is dedicated to assist you in the planning and organization of virtually any kind of event. We will give you access to some of the most sophisticated convention and exhibitions venues and facilities available.
We provide the following services:
* Bid assistance
* Convention planning
* Building attendance
* Onsite event servicing
* Destination expertise

EIBTM in Barcelona provides 3 days of the best business opportunities, best networking and best professional education for the global meetings industry.
EIBTM brings together a global visitor audience of over 7,000 with an extensive marketplace of international exhibitors. Over 3,300 visitors are senior decision makers attending as Hosted Buyers.
The Reed Travel Exhibitions portfolio of Meetings & Incentive Exhibitions provides truly global face-to-face business and networking opportunities. This portfolio includes: AIME in Australia, GIBTM in UAE, CIBTM in China-P.R., EIBTM in Spain and AIBTM in U.S.A.

be one of the best luxury business hotels in the city. Its impeccable rooms, contemporary and grand architecture as well as generous, warm world-class services and impeccable security are just a few of the things that set Marriott a class apart!

The hotel has one of South-India’s largest in-house convention centres and 10 other meeting and banquet rooms to suit all kinds of guest needs and requirements. The convention centre has a classy and chic look and has been one of the most sought after venues for many events and functions.

The world’s leading collection of targeted international MICE industry multi-media.
The Workbook (5-time HSMAI Adrian Award winner) published annually. With a 32,500 copy distribution in Europe, the USA and Asia-Pacific, The Workbook has the largest global ABC audited distribution of any publication in the MICE industry.
The website www.i-mi.com has won the HSMAI Golden Click Award 2001 and the APEX Award for Excellence 2003. It was the first directory publication website in the MICE industry and the only site requiring registration allowing complete profiling of every user of the site (7,0000+ users). The website is the only ABCe Audited website in the MICE industry.
The Magazine is the only MICE publication devoted to news of international destinations distributed in the USA. HSMAI Adrian Award winner 2003.
The E-Newsletters has 2 monthly editions; Europe/Middle East Africa & Asia-Pacific.
All media are targeted to qualified USA, European and Asia-Pacific buyers of incentive travel, meetings and events who are defined by their specific use of Europe, Asia, Caribbean, Mexico and Latin America for meeting, incentive travel, congress and event programs.

The Seoul Tourism Organization (STO) was founded in February 2008 to serve as a full spectrum tourism industry promotion organisation. STO engages in convention support, event planning services and promotional campaigns in its mission to attract a growing number of visitors to Korea's capital. To ensure the success of your MICE event in Seoul, the STO promises to deliver an unprecedented quality of service with complete support from A to Z. The STO is your well prepared partner!

The Spotme wireless handheld is a unique all-in-one solution which accelerates networking (People List, Spotting, Radar, Electronic Business Card Exchange), improves interactivity (Voting, Surveys, Q&A, Games) and electronically handles complex onsite logistics (Personalized Agenda, Messaging, Attendance Tracking). Spotme will integrate seamlessly into your meetings and provides you with powerful tools to make it a great experience!

Taiwan – The Place To Meet
There are many good reasons to hold important meetings in Taiwan. Taiwan is a safe, green, clean destination. Delegates will feel at ease when discovering the many facets of this beautiful island. The people of Taiwan are renowned for their hospitality and courtesy. Costs in Taiwan compare favorably with other regional nations. Event organisers are frequently impressed by the value of money. Taiwan is centrally located, only a short flight from most major cities in Asia and connecting to 30 major Chinese cities. Not only is traveling to Taiwan convenient – public transport network offers easy access to places of interest island wide, ideal for both business and pleasure excursions.

The Taiwan MICE Advancement Program is a special task force, sponsored by the Bureau of Foreign Trade, branded globally under the name of MEET TAIWAN, to promote Taiwan’s unique business events industry. For details, please visit www.meettaiwan.com, your first point of contact in Taiwan!

Highbrow is a leading provider of holistic, customized Audio-Video & Event Production services to major promotional events, meetings, conventions, conferences, socials, tradeshows etc. We arrange the synergy of advance in-house facilities abd hi-repute brands to offer hi-quality turnkey solutions.
Sound, Light, Projection, Video, Congress, Electricals Rigging and Staging – our services matrix encompasses them all with equal ease and command. A perfect synthesization of various mediums of technology is executed on a day to day, event to event basis, to give our clients the satisfaction they deserve. To complement this work style, we have a wholesome AV production services setup equipped with sophisticated Audio-Visual Technology.

The Acceptance of wide and diversified client base in India and the consistent growth in their number is testimony enough of our ability to deliver on the promise of lasting client satisfaction.

Busan CVB works to attract international conferences to Busan and support convention organizers in planning perfect meetings.
Successfully hosting the 2009 OECD World Forum, 2010 G20 Finance ministers and Central Bank Governors meeting, and the 2013 International Union for the Scientific Study of Population, Busan continues to improve as a MICE destination and in 2008 was ranked as the 6th most popular convention destination in Asia by the Union of International Association's statistics.
Busan welcomes you to come and see for yourself what the city has to offer. We look forward to offering you full services such as advising best venue, arranging accommodations, and providing pre- and post tour programs and social events as well as supplying information and promotional materials on Busan.

HeadQuarters magazines (HeadQuarters EMEA and HeadQuarters Asia-Pacific) serve the needs of association executives dealing with the organization of congresses all over the world. Headquartered in Brussels and Singapore, where many regional, international and worldwide associations are also headquartered, these niche magazines written in English have been delivering content and quality since 2002.

This November 23-25, Seoul will host the 2010 Korea MICE Expo – the country’s premier exhibition for the meetings industry. Visitors can expect to meet the country’s top buyers accredited by the Seoul Tourism Organization and Korea Tourism Organization. Highlights include the 2-day Seoul MICE,covering the future of MICE technology, MICE Greenomics and Integrated MICE Services. Approximately 3,000 people are expected to attend, including some 100 international buyers along with 150 local buyers.