First Time Attendees Programme Sponsored by meetings mindset, a subdivision of Meetology Group   A big thank you to all Mentors to First Time Attendees at the ICCA Congress 2012, San Juan, Puerto Rico! With some 160 first timers and 40 mentors during the first timers session on Saturday 20 October 2012 we had the ideal platform to give each newcomer personalised attention and assistance.   On behalf of all First Time Attendees at the ICCA Congress in San Juan we would like to thank those individuals, who volunteered to be Mentors to first timers by sharing their experience and knowledge. Without their commitment and willingness to assist at the ICCA Congress the First Time Attendee Programme would not be possible. The ICCA Mentor Programme at the Congress has managed to demonstrate the true spirit of ICCA – the spirit of exchanging, sharing, assisting and friendship!   A big thank you goes also to Jon Bradshaw, Meetings Performance Consultant and his company Meetings Mindset® www.meetingsmindset.com, who inspired all present at the Saturday afternoon session to get in the right “mindset” and make the most out of their first ICCA Congress!     Ms. Adrienne Readings, Gold Coast Convention Exhibition Centre, Australia Mr. Ivo Franschitz, dm&c /destination management & consulting gesmbh, Austria Mr. Christian Mutschlechner, Vienna Convention Bureau, Austria Mrs. Annick Debels, Gent Convention Bureau, Belgium Mrs. Cecile Caiati-Koch, HeadQuarters & MIM Europe Magazines Meeting Media Company, Belgium Ms. Dawn Baldwin, Halifax World Trade & Convention Centre, Canada Mr. Eric Chou, Metro Toronto Convention Centre, Canada Ms. Jennifer Salsbury, China National Convention Center, China Ms. Petra Kandertová, Zátiší Catering, Czech Republic Ms. Leena Sipilä, Finland Convention Bureau, Finland Ms. Andrea Plienegger, Bedouk Event Sourcing Solutions, France Ms. Sandrine Chauve, La Cite Nantes Events Center, France Ms. Elodie Coudre, La Cite Nantes Events Center, France Ms. Alice Sipos, Hungarian National Tourist Office, Hungary Mr. Ben Asoro, The Kenyatta International Conference Centre, Kenya Mr. Aigars Smiltans, Meet Riga / LIVE RIGA, Latvia Mr. Paul D'Arcy, Borneo Convention Centre Kuching, Malaysia Ms. Christine Barrabino, International Associations, Monaco Mr. Sebastian Sew, ICCA, Netherlands Mr. Dennis Speet, ICCA, Netherlands Ms. Elisabeth Bugge, Norway Convention Bureau, Norway Mrs. Anne Wallin Rødven, VisitOSLO - Oslo Visitors and Convention Bureau, Norway Mr. Trevor McCartney, Qatar National Convention Centre, Qatar Mrs. Nonnie Kubeka, Gauteng Tourism Authority, South Africa Mr. André Vietor, Vibo Congresos, Spain Mr. Roger Kellerman, Meetings International, Sweden Ms. Atti Soenarso, Meetings International, Sweden Mr. Sumet Kanchanapan, Thailand Convention & Exhibition Bureau, Thailand Ms. Jittanun Techasarin, Thailand Convention & Exhibition Bureau, Thailand Ms. Elif Balci Fisunoglu, Istanbul Convention & Visitors Bureau, Turkey Mr. Marek Phillips, CAT Publications, United Kingdom Mr. Harry Fine, Harry Fine Associates, United Kingdom Mr. Anthony Cassidy, Marketing Manchester, United Kingdom Ms. Alex Donaldson, IMEX, United Kingdom Mr. Oliver Hone, IMEX, United Kingdom Mr. Paul Kennedy, Kennedy Integrated Solutions, United Kingdom Mr. Erica Keogan, Reed Travel Exhibitions - RTE,United Kingdom Mrs. Kerry Watson, VisitScotland Business Tourism Unit, United Kingdom Mr. Corbin Ball, Corbin Ball Associates, USA Mr. Jorge Franz, Greater Houston Convention and Visitors Bureau, USA