Expert Advice Appointments This important element in the Congress programme enables delegates to obtain practical solutions for their most important challenges and advice that is specifically designed for their individual needs, and unlocks the tremendous expertise that exists within the ICCA membership. Throughout the Congress programme delegates will be able to attend pre-booked 30-minute one-to-one appointments with Experts (drawn from both ICCA members and guest speakers) covering a wide range of topics including the following: *Building research and internship programmes with universities. *Designing effective websites. *Effective PR and advertising strategies - global and country specific. *How to cost-effectively source conference products. *How to implement environmental and CSR strategies. *Improving your brand and collateral material. *Marketing representation in different regions. *Researching ICCA data more effectively. *Simultaneous interpretation and translation issues. *Social media strategies. *Strategic planning consultancy & change management. *Technical and IT solutions for venues, destinations and events. *Understanding how to do business with specific market sub-segments. *VAT and other tax issues. *Venue design; feasibility studies. *Videoconferencing; webcasting. ICCA Data Workshops & Training Sessions An ICCA Data Workshop will take place parallel to the presentations and discussion forums on Monday, Tuesday and Wednesday. The Workshops provide a general introduction to ICCA's unique online Association Database including the Hot Leads, Key Contacts, Calendar and other services which ICCA offers. You will learn how to find potential business hands-on through case studies. All three Workshops will be the same and will last 1,5 hours each. Furthermore, we will run personalised ICCA Association Database training sessions throughout the duration of the Congress. This is your chance to fine-tune your knowledge on the ICCA Association Database, and ask specific questions. Together with one of the trainers, all experienced ICCA Data Research staff, you will make your 'perfect selection' from the database which you can use immediately when you return to the office. Each session lasts half an hour. Only limited places are available and members are accepted on a first come first served basis. Fringe Meetings ICCA has again created a timeslot for members who want to organise any of the following during the programme: * User groups (we advise all ICCA members who sell their services/products to other members to consider setting up a User Group for clients and prospective clients) * Marketing consortia * Follow-on discussions on presentation topics If you wish to arrange a meeting, please contact Mieke van Loenen